Purchasing and Accounts
Do I need an account to order?
No. However, due to the nature of the products we sell, it is crucial that we carry information about who our customers are for trade customers.
How do I create an account?
You can create an account with us by reaching out to us through our contact form or our calling our number at 0800 115 299.
Alternatively, you can drop by our premises at 16 Neilpark Drive, East Tamaki, Auckland. For reference, our opening hours are:
Mon 8am–5pm
Tue 8am–5pm
Wed 8am–5pm
Thu 8am–5pm
Fri 8am–5pm
Sat Closed
Sun ClosedCan I delete my account?
You can close your account with us and make it inactive, but due to the nature of our products we can't erase all customer information. Please read the Privacy Policy for more information.
Shipping
Which Shipping Methods Are Available?
You can ship with us using either through shipping (if available) or you can pick up the products.
For any other kinds of methods, feel free to ask us via our contact form or call us at 0800 115 299.Do You Ship Internationally?
Yes, we can ship internationally but you have to reach us at 0800 115 299.
What Is the Average Delivery?
Average delivery time is 2-3 work days for New Zealand urban delivery or 3-5 work days for rural.
For international shipping times contact us.
Payment
Which Payment Methods Are Available?
Payment methods available are as follows.
Contact us to discuss any other questions about payment.
Contact us to discuss any other questions about payment.
Orders & Returns
How Do I place Or Cancel An Order?
After creating an account with us, simply contact us either using our form or by phone, or by dropping by our physical address.
How Can I Return my Order?
If for some reason you need to return some or all of your order, contact us to discuss arrangements for it. Our return policy can be found here.
Can I Somehow Track My Order?
Yes you can. We can provide a tracking code to you once the order has been fulfilled and is sent on delivery.
Simply contact us to check their progress.
