Last updated: December 09, 2022
If your product was damaged during shipping, please call 0800 115 299 or send an inquiry to Customer Support.
Chemicorp offers a 30-Day Limited Return Policy. This return policy applies to all our products and equipment unless otherwise specified on a particular product or piece of equipment. (All returns must be authorized).
Products that require hazardous shipping.
Returns are only accepted if a product has not been used, UNLESS authorized by a customer service representative. Return shipping charges are the responsibility of the customer. However, return shipping charges are not the responsibility of the customer if the item being returned was damaged in transit, received in error or the incorrect item was shipped. Original shipping charges will not be refunded/credited. Customer must contact Chemicorp within 30 days of receiving a product if they desire to return it for a refund. (All returns are subject to restocking fees).
Due to processing, receiving and credit card fees a standard 20% restocking fee will be applied to all returns*
*Depending on the item, whether it has been used, the condition in which it is received, when the item was purchased, etc. this restocking fee is subject to change.
Please call or email us within 30 days of receiving your order:
Phone: 0800 115 299
Please send an inquiry to Customer Support
1. Name and address that the order was placed under
2. Your invoice or original order number.
3. Reason for which you are requesting to return
Once this information is received, we will issue you a return authorization number. This information will be emailed to you along with the address to return your items. If you do not receive our email within 2 business days, please check your junk mail folder and notify us immediately. Once the return has been authorized, you will have 30 days to send back the return. If the return is not received within 30 days, you will need to go through the authorization process again.
Package your return carefully with your RETURN NUMBER written on the outside of the box or visible on your return shipping label. We are not responsible for any damages that may occur when your return is in transit back to our location.
Additional restocking fees may apply if damage occurs.
